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By accessing or using our platform or engaging our services, you acknowledge that you have read, understood, and agreed to be bound by the following Terms & Conditions. Please read these terms carefully before placing a service request.

1. Booking Fee & Payment

   A non-refundable booking fee shall be payable at the time of placing a service request. The booking fee covers the administrative and operational costs involved in processing the request and shortlisting suitable candidates.

   Payment of the applicable booking fee is mandatory for us to initiate the candidate shortlisting and placement process.

2. Candidate Shortlisting

   Upon receipt of the booking fee, we will initiate the process of identifying and shortlisting suitable candidates based on the job requirements, service location and other information provided by the customer.

   The standard shortlisting period is approximately 7–10 days. However, depending on candidate availability, specific job requirements, location, or other relevant circumstances, the process may take up to 15 days.

3. Candidate Profiles, Confirmation & Scheduling

   After the shortlisting process, profiles of suitable candidates will be shared with the customer for consideration. Once the customer selects and confirms a candidate, we will communicate with the selected candidate and, subject to their availability and confirmation, coordinate the proposed service start date.

   Please note that we do not facilitate or arrange candidate interviews, telephone interviews, or video calls between the customer and candidates unless and until the subscription charges have been received.

4. Police Verification

   The customer is responsible for arranging police verification of the selected candidate before or after deployment, as deemed appropriate.

   Upon the customer's request, we may assist in arranging police verification through an appropriate service provider. Any such verification shall be treated as an additional chargeable service, payable separately by the customer.

5. Deployment & Replacement Policy

   Each booking shall include a maximum of four candidate deployments or replacements during a period of 330 days from the date of the initial booking.

   Replacements may be requested where deemed necessary by the customer and will be subject to candidate availability and the applicable service requirements.

   Any deployment or replacement beyond the above-mentioned limit may be subject to additional terms and charges.

6. Customer Responsibility & Liability

   The customer acknowledges and agrees that the hired staff/candidate is engaged to provide services at the customer's premises and that the customer is responsible for exercising reasonable supervision and care.

   The company shall not be held responsible or liable for any loss, damage, breakage, injury, theft, or misappropriation of property, valuables, cash, personal belongings, or other items belonging to the customer or any third party, arising from or in connection with the acts or omissions of the hired staff/candidate.

   The customer is advised to take appropriate precautions and conduct any verification or due diligence they consider necessary before engaging a candidate.

7. Modification of Terms

   The company reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice.

   It is the customer's responsibility to periodically review the applicable Terms & Conditions. Continued use of our platform or services after any changes shall constitute acceptance of the revised terms.

8. Refund Policy

   The booking fee paid by the customer is non-refundable and cannot ordinarily be refunded once the candidate shortlisting process has been initiated, regardless of whether the customer ultimately hires a candidate or decides not to proceed with the placement.

   However, if the company is unable to provide the requested service or suitable candidate within the applicable service period of 10–15 working days, and the delay is attributable to the company, the customer may be eligible for a refund of the booking fee.

   Where a refund is approved, the applicable refund amount will be processed within 15–20 working days from the date of approval.

9. Acceptance of Terms

   By submitting a service request and making payment of the booking fee, the customer confirms that they have read, understood, and accepted these Terms & Conditions and agree to abide by the policies stated herein.

   For any clarification regarding these Terms & Conditions, please contact the company through the official communication channels provided on our platform.